Case study · 04 of 09

Nexur —
Payment
Experience

Designed a clear and trustworthy payment experience for fitness professionals and their clients on a subscription-based training platform.

In short

A payment experience for fitness pros getting paid. I consolidated 4 money domains — payments, subscriptions, wallet, invoices — into one trustworthy system across 30+ screens on mobile + web. Shipped: Nexur Trainer is live on the App Store and Google Play.

Five Nexur mobile screens fanned on a warm sand field — the financial dashboard, anticipation flow, yellow menu, invoices list, and statement — under the phrase 'a clear, trustworthy way to get paid'. — Nexur · a single app to manage coaching, subscriptions, and getting paid

Nexur is a fitness technology platform used by trainers and clients to manage training programs and subscriptions.

I worked as a Product Designer on the Payment feature, focusing on trust, transparency, and predictability — designing flows that help trainers manage their business and help clients understand exactly what they are paying for.

Payment domains — payments, subscriptions, wallet, invoices

30+

Screens designed across the feature

Platforms — mobile and web, one system

Shipped

Nexur Trainer — live on App Store + Google Play

Info

Client	Nexur
Industry	Fitness & Wellness Technology
Feature	Payments
Year	2022
Role	Product Designer
Platforms	Web & Mobile
Tools	Figma · Miro

The challenge

Payments are a critical moment in the product experience — trainers needed clarity and control over subscriptions, clients needed transparency around pricing and payment status. The challenge was to design a payment experience that feels simple, transparent, and trustworthy for both sides.

What I did

I owned the end-to-end design of the Payment feature — credit-card and Boleto checkout, recurring subscriptions, shareable payment links, and the wallet and withdrawal flows — with every state defined, so the app never leaves a trainer guessing whether money moved.

Nexur Trainer on the App Store — the shipped store-listing header: app icon, name, Get button, and the category, developer, language and size details. — Shipped · Nexur Trainer, live on App Store + Google Play — the payment module (card · Boleto · recurring subscriptions) is in production

Approach

Designing for confidence and predictability.

I mapped the full payment journey for both trainers and clients, identifying moments where clarity and reassurance were essential. These insights informed how pricing, billing cycles, and payment states were communicated across the experience.

Invoice detail — 'How much you'll receive after settlement': invoice total, gateway fee, fixed fee, and the final amount, itemised. — Trust by arithmetic · every fee itemised before the user commits

Financial dashboard — balance, withdraw action with its fee stated upfront, and pending/receivable/received amounts. — Trust by arithmetic · every fee itemised before the user commits

Design process

Balancing business needs with user clarity.

The payment flow was structured to clearly present plan details, billing information, and payment status. Strong visual hierarchy, clear labeling, and feedback states ensured users always understood what was happening — especially during confirmation, pending, or error scenarios.

Subscription detail with a green 'Ativa' status chip. — One layout, three truths · subscription status told by a single chip — active, cancelled, expired

The same subscription detail with a red 'Cancelada' status chip. — One layout, three truths · subscription status told by a single chip — active, cancelled, expired

Consistency across web and mobile was a key focus, so the experience stayed familiar and reliable on any device.

The Extrato statement screen rendered on tablet and phone side by side — same balance, same transaction list, two form factors. — Same balance logic on every device · the statement on tablet and phone

The solution

The redesigned payment flow clearly communicates pricing, billing cycles, and payment status, with immediate feedback — designed to reduce hesitation during revenue-critical decision moments.